Quality Assurance Services at iSteer

In IT operations today, many hours are lost not in fixing problems—but in simply trying to understand what the problem actually is. Critical incidents often set off a chain reaction: conference calls begin, support groups light up on Teams, someone logs into TIBCO Administrator, another checks EMS queues, another sifts through Splunk logs. Yet after 15 minutes, three people, and five different systems, the answer is often still elusive: “Is the app even running?”

This is the heart of the challenge. Too much time gets lost in chasing information before resolution even begins. Every minute spent hunting for logs, dashboards, or process health is a minute that business systems remain down and customers are impacted.  

This is exactly the problem that the iSteer StackWatch AI Agent is designed to solve.  

At iSteer, we’ve spent years helping enterprises modernize their integration and support landscapes. StackWatch AI Agent is the next step in that journey — born from real-world problems in TIBCO ecosystems, designed hand-in-hand with support teams, and powered by AI to scale with your evolving needs.

Our vision is to turn every support desk into a smart desk — one where AI augments human expertise, so critical incidents are resolved faster, risks are detected earlier, and teams can operate with confidence.

The Challenge: Too Many Systems, Too Much Delay

Imagine this scenario:
A P1 ticket lands — a critical application is failing to transform messages to the CRM system. Within minutes, chat groups go live and multiple teams scramble to investigate.

• Someone logs into TIBCO Administrator to check deployments.

• Another digs into EMS queues using GEMS or CLI.

• A different engineer fires up Splunk and runs raw log queries.

• Meanwhile, messages fly across Teams channels: “Any update? Is the app even running?”

By the time an answer takes shape, it has consumed 15 minutes, 3 people, and 5 different systems. Multiply this across dozens of incidents, and the operational drag becomes enormous.

The question is simple: What if these answers were available instantly through a single conversational interface?

Meet StackWatch AI Agent: The Future of IT Ops Assistance

StackWatch AI Agent turns natural queries into instant, actionable insights. Instead of hunting across tools, your teams can simply ask:

• “How many pending messages are in queue sample?”

• “Show me last 10 errors for App X.”

• “When was the last deployment for this app?”

The Agent securely connects to TIBCO EMS, TIBCO Administrator, Splunk, and Confluence, interprets the query using NLP, executes the right commands in real time, and responds back directly within familiar collaboration channels like Microsoft Teams.

StackWatch replaces complexity with clarity.

 Key Capabilities of StackWatch AI Agent

1. TIBCO EMS Integration
From queue health checks to listener monitoring, StackWatch leverages NLP to instantly surface EMS insights. No need for CLI commands or GUI logins — your teams can:

• Monitor pending message counts for queues and topics.

• Retrieve queue listener counts.

• Identify consuming applications.

• Run real-time health checks by simply asking in plain English.

2. TIBCO Administrator Integration
Application availability directly impacts business outcomes. StackWatch transforms how ops teams track deployments and application health:

• Get the deployment status of any app on demand.

• Retrieve last deployment timestamps.

• List active, swapped, or aborted processes.

• Monitor overall app health and availability continuously.

3. Splunk & Log Analysis
Searching logs shouldn’t require coding expertise. With StackWatch, teams can type natural queries like:

• “Show last 10 errors for App X.”

• “Fetch errors in the last hour for service Y.”

The Agent automatically translates the request into a valid Splunk query, executes it, and returns results in real time. It even builds sample queries when needed, turning complex syntax into simple human understanding.

4. Confluence Knowledge Access
Support doesn’t stop with systems — knowledge and documentation are just as critical. StackWatch integrates with Confluence to:

• Fetch application overviews and architecture diagrams.

• Provide direct links to runbooks.

• Identify owners and points of contact (POCs).

• Streamline onboarding by surfacing dependencies and guides instantly.

 StackWatch AI Agent Architecture  

The diagram shows how Microsoft Teams connects through Azure Bot Services to power natural queries, which are interpreted by AI (LLM) and passed to backend systems like Tibco EMS, Tibco Administrator, Confluence, and Splunk. The seamless flow illustrates how StackWatch serves as a bridge between human queries and complex enterprise systems.

 Capabilities in Action  

1. Real-Time EMS Visibility  

Support can instantly:  

– Check pending message counts.  

– Monitor queues and topics.  

– Identify which apps are consuming queues.  

2. Application Health Checks  

Teams no longer guess about deployments or app status. They can:  

– Retrieve health and availability instantly.  

– Track lists of active, swapped, or aborted processes.  

– Confirm when the last deployment occurred.  

3. Automated Log Retrieval  

Without learning Splunk syntax, users can type:  

– “Errors from the last 30 minutes for BillingApp.”  

– The agent automatically builds the query, executes it, and returns results.  

4. Knowledge at Your Fingertips  

Onboarding or escalation made easy with:  

– Links to runbooks.  

– Owner/POC information.  

– Architecture overviews that normally take time to dig out of Confluence.  

 Business Benefits  

Faster Incident Resolution: Eliminate delays caused by tool-hopping and cross-team dependencies. Teams get instant answers, reducing Mean Time to Resolution (MTTR).

Improved Productivity: Free support staff from repetitive queries. Let AI handle the basics so humans focus on complex troubleshooting.

Reduced Errors: Manual queries and lookups are prone to mistakes. StackWatch ensures precision every time with consistent, automated retrieval.

Knowledge Access Anywhere: New joiners and seasoned engineers alike can access documentation and process runs without sifting through multiple Confluence spaces.

Better Collaboration: Direct integration with Teams means everyone stays aligned, updated, and informed — without toggling screens.

 Why iSteer StackWatch AI Agent

At iSteer, we design solutions with one guiding principle: make technology work for people, not the other way around.

With StackWatch:

• AI reduces incident chaos to simple clarity.

• IT and support teams get time back.

• Organizations shorten MTTR, save costs, and improve customer satisfaction.

StackWatch is not just another monitoring interface — it’s an intelligent agent that always knows where to look and how to answer.

StackWatch AI Agent — Faster insight. Smarter support. Better business.  

At iSteer.com, we understand that in today’s digital-first economy, card-not-present (CNP) fraud continues to challenge financial institutions and merchants worldwide. As online transactions surge, so does the sophistication of fraudulent activities, making traditional security measures insufficient. That’s why we’ve developed comprehensive EMV 3D Secure solutions that combine deep technical expertise with AI-powered intelligence to deliver unprecedented results for our clients.

iSteer provides a highly configurable, scalable authentication platform that can be setup to cover card-not-present transactions (ACS/3DS) and all other authentication scenarios such as login, profile update, beneficiary addition, wallet load, card link to wallet, fund transfers etc.

The ACS (3DS) platform is fully certified by EMV and all major global card networks and is provided as a hosted (SaaS) model from the PCI DSS & PCI 3DS certified cloud setup. The enterprise multi-factor authentication platform can be set up on the public cloud or on customer’s private cloud.

The system is designed to provide multiple authentication options that can be fully configured as per the business requirements. These include OTP (SMS, Email, IVR), knowledge-based questions, Out of band (in app) authentication such as biometrics, swipe, soft token, and silent factors, including device fingerprint and behavioral biometrics.

The payment security platform provided by iSteer is backed by a powerful, enterprise fraud risk monitoring system that is designed to evaluate risk real time across any channel/use cases whether financial or non-financial. The system has a highly configurable rule engine complemented by an AI-ML module to facilitate a robust risk analysis. Further, the system is equipped with a case management module to effectively track anomalies/case alerts and gather feedback to fine-tune the rules & models.

iSteer’s Comprehensive 3D Secure Solution Architecture

At iSteer, we believe that effective fraud prevention starts with understanding how EMV 3D Secure works at every level. Our solution encompasses the complete authentication ecosystem, from initial transaction processing to final authorization, ensuring seamless integration with your existing infrastructure.

Dual Authentication Experience Design

Our platform intelligently manages two distinct authentication pathways:

Frictionless Authentication for Low-Risk Transactions
When our AI determines a transaction is low-risk, authentication happens invisibly in the background. Customers see only a brief security confirmation before their purchase completes. Our system processes data points in milliseconds to make these accurate risk assessments.

Risk Based Adaptive Authentication for High Risk Transactions
For transactions requiring additional verification, our platform presents contextual challenges—SMS codes, biometric authentication, or security questions—tailored to the specific risk profile. This ensures security without abandoning legitimate customers.

iSteer’s ACS 3DS Transaction Flow

Our enterprise-grade architecture enables seamless integration with your existing systems while supporting future scalability. The diagram above illustrates how iSteer’s ESB architecture connects multiple authentication channels and methods.

Advanced Risk Based Authentication:

Key Integration Capabilities:

• Multi-Channel Support: Unified authentication across mobile apps, web portals, API integrations, and partner channels

  • Centralized Authentication Hub: Our ESB orchestrates authentication requests between your Fraud Risk Management (FRM) systems, Business Rules Engine (BRE), and Multi-Factor Authentication (MFA) infrastructure

  • Comprehensive Authentication Methods: Seamless integration of OTP, Out-of-Band authentication, Silent Auth, SSO, Captcha, Knowledge-Based Authentication, and custom API workflows

iSteer’s AI-Powered Intelligence Platform

The platform is backed by a powerful, enterprise fraud risk monitoring system that is designed to evaluate risk real time across any channel use cases whether financial or non-financial.

The system has a highly configurable rule engine complemented by an AI-ML module to facilitate a robust risk analysis.

Also, the system is equipped with a case management module to effectively track anomalies/case alerts and gather feedback to fine-tune the rules & models.

iSteer’s Management and Control Platform

Intelligent Policy Manager

Our Policy Manager empowers your team to create sophisticated rules based on real-time data and customizable policies that align with your organization’s risk tolerance and business objectives. The system ingests transactional data from global networks and orchestrated risk signals to render accurate, consistent decisions.

Advanced Case Manager

Track, research, and manage potential fraud events with detailed transaction analysis through our intuitive Case Manager. When suspected fraudulent transactions occur, our system automatically generates cases for investigation, enabling your fraud analysts to identify attack vectors and fraud patterns for continuous improvement.

Flexible Configuration Manager

Optimize challenge flows and user interfaces on your timeline with our Configuration Manager. Maintain consistent branding across up to six languages while accommodating diverse payment methods. This flexibility allows complete customization of cardholder challenge flows without requiring additional professional services.

iSteer’s Advanced Feature Set

Adaptive Step-Up Authentication

Our platform provides personalized user interfaces with flexible authentication options including One-Time Password (OTP), token workflows, and Out-of-Band (OOB) authentication. High-risk transactions automatically trigger the most appropriate challenge method while maintaining optimal user experience.

Real-Time Analytics and Reporting

Track your ROI with comprehensive dashboards featuring key metrics including fraud detection rates, intervention rates, transaction volumes, and values. Our analytics platform helps you analyze site traffic, transactions, business trends, and performance data for continuous optimization.

Why iSteer’s EMV 3DS 2.0 Implementation Leads the Market

Our enhanced 3D Secure protocol implementation delivers significant advantages over legacy systems:
• Streamlined Processing: Reduced steps for both frictionless and challenge flows
• Enhanced Intelligence: More comprehensive risk assessment data integration
• Mobile-First Design: Native support for mobile and in-app transactions
• Superior User Experience: Dramatically reduced unnecessary challenges
• High Performance: Faster processing and response times
• Advanced Authentication: Full support for biometrics and behavioral analysis

iSteer’s Proven Implementation Methodology

Our successful 3D Secure implementations follow a proven methodology:

1. Comprehensive Risk Assessment
We begin by thoroughly understanding your current fraud landscape, transaction patterns, and business objectives.

2. Seamless Technology Integration
Our team ensures flawless integration with your existing systems, minimizing disruption while maximizing capability.

3. Intelligent Policy Configuration
We work with your team to set appropriate risk thresholds and challenge rates based on your specific business requirements.

4. Continuous Performance Monitoring
Ongoing optimization based on real transaction data ensures your system continues to improve over time.

5. Customer Experience Optimization
We rigorously test and refine authentication flows to ensure smooth customer experiences across all scenarios.

The Future of Authentication (Fraud Prevention) with iSteer

As digital commerce continues to evolve, iSteer remains at the forefront of fraud prevention innovation. Our platform incorporates emerging trends, including

• Real-time Behavioral Analysis: Advanced pattern recognition for immediate threat detection
• Enhanced Device Intelligence: Comprehensive device profiling and risk assessment
• Contextual Authentication: Smart authentication that adapts to user context and behavior
• Predictive Fraud Modeling: AI-powered prediction of emerging fraud patterns
• Seamless Omnichannel Experiences: Consistent security across all customer touchpoints

Ready to Transform Your Fraud Prevention Strategy?

The results speak for themselves: financial institutions partnering with iSteer consistently achieve 8-figure profit improvements while enhancing customer experience. Our comprehensive 3D Secure solutions combine sophisticated risk assessment, flexible authentication methods, and seamless integration capabilities to create a powerful platform that drives both security and profitability.

Contact iSteer Today sales@isteer.com

In today’s fast-paced business world, every moment and every resource matters. That’s why we created BenchBridge AI—a smart assistant designed to help your team spend less time on the bench and more time making an impact.

How BenchBridge AI Makes Life Easier?

If you’ve ever worried about talented staff sitting idle, you’re not alone. Many organizations struggle to quickly match people to the right opportunities, leading to wasted time and unnecessary costs. BenchBridge AI changes that by working behind the scenes to connect your team with the projects and clients that need them most.

Here’s how BenchBridge AI helps you save time and money, while keeping your team engaged and motivated:

• No More Manual Searching: BenchBridge AI automatically scans client websites and job platforms for new openings, so your team doesn’t have to spend hours looking for work.

  • Faster Matches: The system instantly identifies which of your available staff are the best fit for new roles, helping you deploy talent quickly and efficiently.

  • Lower Costs: By reducing bench time, you avoid the costs of unutilized resources and keep your business running lean.

  • Happier Teams: When people are matched to meaningful work faster, morale goes up and turnover goes down.

What Else Can BenchBridge AI Do?

BenchBridge AI is more than just a bench management tool. It offers a range of smart services to help your business grow:

• Custom Filters: Sort opportunities by technology, experience, or business unit to find the perfect match for every team member.

  • Real-Time Alerts: Get instant notifications about new roles and client needs, so you can act before the competition.

  • Personalized Recommendations: BenchBridge AI learns from your team’s history and preferences, suggesting the best opportunities for each person.

  • Easy Integration: Connect BenchBridge AI with your dashboards, email, or other systems for seamless updates.

Looking Ahead

We’re always working to make BenchBridge AI even smarter. Soon, you’ll see features like AI-powered role matching, quick summaries of job descriptions, and integration with platforms like LinkedIn and applicant tracking systems.

The Bottom Line

BenchBridge AI is here to help you get the most out of your team. By reducing bench time, automating opportunity detection, and making smarter matches, it empowers your people to do their best work—while saving your business time and money.

Ready to see how BenchBridge AI can transform your operations? Let’s connect and build a more agile, engaged workforce together.

The Problem 

Many manufacturing companies today, have many applications and systems (ERP, CRM)  where data is shared across organizational departments can easily become duplicated and  most importantly out of sync or outdated. When this occurs, integration of these systems has  no value, answering even basic questions such as “What are my site-specific items?”, “what  product(s) have the best margins?”, in some cases “Which are my products are  configurable?”, and critical questions about any type of metric or KPI. A technological solution  without corresponding changes to business process are likely to fail to produce satisfactory  results. 

One such business process Configure Price Quote (CPQ) solution requires high quality item /  product data in their system to accurately configure their complex products and services  and deliver a personalized quote to the customer. 

About the Solution 

Getting answers to above questions and allow business to gain insights, flow of accurate  master data with downstream systems such as CPQ, ERP, CRM are essential critical success  factors for seamless business process integration. iSteer’s Item data management solution  powered by TIBCO EBX allowed business to connect ERP and CPQ, CRM, Analytical systems  through a centralized, well governed “Item MDM solution”.

Solution Features 

✓ On-demand PLM, Items, Part Type extraction workflow from ERP system ✓ Part Type data standardization based on enumerated values on Colour, Grill  Type, Materials 

✓ Perspective driven data search & selection criteria for business users ✓ Composite Part Type views allowing business team to choose right data over  200+ part types, a unique implementation hierarchy-based navigation ✓ Item Synchronization between this MDM, Baan ERP and Infor CPQ based on  the RESTful API end points & JDBC connectivity 

✓ The application allows the users to transfer multiple items to cloud & on-prem  systems 

✓ Error reports for providing interface error details 

✓ Data Security based on user roles 

Benefits:

Single source of truth  

Consistent, high quality item / product information in a single place in the MDM , making  downstream data dissemination easier and build trust worthiness of the item master data in  the enterprise. This solution is record of all the key information about particular item of  inventory. It includes all the part types , colour , grill type ,glass, material.  

Data Governance and Security 

With IT & Business teams involvement data assets are qualified and quantified to enable the  business to maximize the value, A systematic policy based approach by data governance  council enhances information collection, security, use , retention and deletion. 

Reduced time to market 

For complex customer configurations its essential that quality data to be organized centrally  yet provide “site” specific types, allowing quick configuration, price and quoting process 

Innovative Company Image 

Ability to access latest master data, timely and accurately will result in great customer satisfaction and open avenues for cross and upselling. 

Reduced IT Costs 

Having a single container of master data , MDM solution eliminates the need of maintaining multiple copies of master data & associated maintenance activities.