In IT operations today, many hours are lost not in fixing problems—but in simply trying to understand what the problem actually is. Critical incidents often set off a chain reaction: conference calls begin, support groups light up on Teams, someone logs into TIBCO Administrator, another checks EMS queues, another sifts through Splunk logs. Yet after 15 minutes, three people, and five different systems, the answer is often still elusive: “Is the app even running?”

This is the heart of the challenge. Too much time gets lost in chasing information before resolution even begins. Every minute spent hunting for logs, dashboards, or process health is a minute that business systems remain down and customers are impacted.  

This is exactly the problem that the iSteer StackWatch AI Agent is designed to solve.  

At iSteer, we’ve spent years helping enterprises modernize their integration and support landscapes. StackWatch AI Agent is the next step in that journey — born from real-world problems in TIBCO ecosystems, designed hand-in-hand with support teams, and powered by AI to scale with your evolving needs.

Our vision is to turn every support desk into a smart desk — one where AI augments human expertise, so critical incidents are resolved faster, risks are detected earlier, and teams can operate with confidence.

The Challenge: Too Many Systems, Too Much Delay

Imagine this scenario:
A P1 ticket lands — a critical application is failing to transform messages to the CRM system. Within minutes, chat groups go live and multiple teams scramble to investigate.

• Someone logs into TIBCO Administrator to check deployments.

• Another digs into EMS queues using GEMS or CLI.

• A different engineer fires up Splunk and runs raw log queries.

• Meanwhile, messages fly across Teams channels: “Any update? Is the app even running?”

By the time an answer takes shape, it has consumed 15 minutes, 3 people, and 5 different systems. Multiply this across dozens of incidents, and the operational drag becomes enormous.

The question is simple: What if these answers were available instantly through a single conversational interface?

Meet StackWatch AI Agent: The Future of IT Ops Assistance

StackWatch AI Agent turns natural queries into instant, actionable insights. Instead of hunting across tools, your teams can simply ask:

• “How many pending messages are in queue sample?”

• “Show me last 10 errors for App X.”

• “When was the last deployment for this app?”

The Agent securely connects to TIBCO EMS, TIBCO Administrator, Splunk, and Confluence, interprets the query using NLP, executes the right commands in real time, and responds back directly within familiar collaboration channels like Microsoft Teams.

StackWatch replaces complexity with clarity.

 Key Capabilities of StackWatch AI Agent

1. TIBCO EMS Integration
From queue health checks to listener monitoring, StackWatch leverages NLP to instantly surface EMS insights. No need for CLI commands or GUI logins — your teams can:

• Monitor pending message counts for queues and topics.

• Retrieve queue listener counts.

• Identify consuming applications.

• Run real-time health checks by simply asking in plain English.

2. TIBCO Administrator Integration
Application availability directly impacts business outcomes. StackWatch transforms how ops teams track deployments and application health:

• Get the deployment status of any app on demand.

• Retrieve last deployment timestamps.

• List active, swapped, or aborted processes.

• Monitor overall app health and availability continuously.

3. Splunk & Log Analysis
Searching logs shouldn’t require coding expertise. With StackWatch, teams can type natural queries like:

• “Show last 10 errors for App X.”

• “Fetch errors in the last hour for service Y.”

The Agent automatically translates the request into a valid Splunk query, executes it, and returns results in real time. It even builds sample queries when needed, turning complex syntax into simple human understanding.

4. Confluence Knowledge Access
Support doesn’t stop with systems — knowledge and documentation are just as critical. StackWatch integrates with Confluence to:

• Fetch application overviews and architecture diagrams.

• Provide direct links to runbooks.

• Identify owners and points of contact (POCs).

• Streamline onboarding by surfacing dependencies and guides instantly.

 StackWatch AI Agent Architecture  

The diagram shows how Microsoft Teams connects through Azure Bot Services to power natural queries, which are interpreted by AI (LLM) and passed to backend systems like Tibco EMS, Tibco Administrator, Confluence, and Splunk. The seamless flow illustrates how StackWatch serves as a bridge between human queries and complex enterprise systems.

 Capabilities in Action  

1. Real-Time EMS Visibility  

Support can instantly:  

– Check pending message counts.  

– Monitor queues and topics.  

– Identify which apps are consuming queues.  

2. Application Health Checks  

Teams no longer guess about deployments or app status. They can:  

– Retrieve health and availability instantly.  

– Track lists of active, swapped, or aborted processes.  

– Confirm when the last deployment occurred.  

3. Automated Log Retrieval  

Without learning Splunk syntax, users can type:  

– “Errors from the last 30 minutes for BillingApp.”  

– The agent automatically builds the query, executes it, and returns results.  

4. Knowledge at Your Fingertips  

Onboarding or escalation made easy with:  

– Links to runbooks.  

– Owner/POC information.  

– Architecture overviews that normally take time to dig out of Confluence.  

 Business Benefits  

Faster Incident Resolution: Eliminate delays caused by tool-hopping and cross-team dependencies. Teams get instant answers, reducing Mean Time to Resolution (MTTR).

Improved Productivity: Free support staff from repetitive queries. Let AI handle the basics so humans focus on complex troubleshooting.

Reduced Errors: Manual queries and lookups are prone to mistakes. StackWatch ensures precision every time with consistent, automated retrieval.

Knowledge Access Anywhere: New joiners and seasoned engineers alike can access documentation and process runs without sifting through multiple Confluence spaces.

Better Collaboration: Direct integration with Teams means everyone stays aligned, updated, and informed — without toggling screens.

 Why iSteer StackWatch AI Agent

At iSteer, we design solutions with one guiding principle: make technology work for people, not the other way around.

With StackWatch:

• AI reduces incident chaos to simple clarity.

• IT and support teams get time back.

• Organizations shorten MTTR, save costs, and improve customer satisfaction.

StackWatch is not just another monitoring interface — it’s an intelligent agent that always knows where to look and how to answer.

StackWatch AI Agent — Faster insight. Smarter support. Better business.  

The Problem 

Many manufacturing companies today, have many applications and systems (ERP, CRM)  where data is shared across organizational departments can easily become duplicated and  most importantly out of sync or outdated. When this occurs, integration of these systems has  no value, answering even basic questions such as “What are my site-specific items?”, “what  product(s) have the best margins?”, in some cases “Which are my products are  configurable?”, and critical questions about any type of metric or KPI. A technological solution  without corresponding changes to business process are likely to fail to produce satisfactory  results. 

One such business process Configure Price Quote (CPQ) solution requires high quality item /  product data in their system to accurately configure their complex products and services  and deliver a personalized quote to the customer. 

About the Solution 

Getting answers to above questions and allow business to gain insights, flow of accurate  master data with downstream systems such as CPQ, ERP, CRM are essential critical success  factors for seamless business process integration. iSteer’s Item data management solution  powered by TIBCO EBX allowed business to connect ERP and CPQ, CRM, Analytical systems  through a centralized, well governed “Item MDM solution”.

Solution Features 

✓ On-demand PLM, Items, Part Type extraction workflow from ERP system ✓ Part Type data standardization based on enumerated values on Colour, Grill  Type, Materials 

✓ Perspective driven data search & selection criteria for business users ✓ Composite Part Type views allowing business team to choose right data over  200+ part types, a unique implementation hierarchy-based navigation ✓ Item Synchronization between this MDM, Baan ERP and Infor CPQ based on  the RESTful API end points & JDBC connectivity 

✓ The application allows the users to transfer multiple items to cloud & on-prem  systems 

✓ Error reports for providing interface error details 

✓ Data Security based on user roles 

Benefits:

Single source of truth  

Consistent, high quality item / product information in a single place in the MDM , making  downstream data dissemination easier and build trust worthiness of the item master data in  the enterprise. This solution is record of all the key information about particular item of  inventory. It includes all the part types , colour , grill type ,glass, material.  

Data Governance and Security 

With IT & Business teams involvement data assets are qualified and quantified to enable the  business to maximize the value, A systematic policy based approach by data governance  council enhances information collection, security, use , retention and deletion. 

Reduced time to market 

For complex customer configurations its essential that quality data to be organized centrally  yet provide “site” specific types, allowing quick configuration, price and quoting process 

Innovative Company Image 

Ability to access latest master data, timely and accurately will result in great customer satisfaction and open avenues for cross and upselling. 

Reduced IT Costs 

Having a single container of master data , MDM solution eliminates the need of maintaining multiple copies of master data & associated maintenance activities.